Shipping & Delivery

Thank you for choosing Picsqueen — your go-to platform for custom KPOP photocards and fan-made merch 💜


We offer a range of made-to-order products tailored for KPOP fans, including photocards, keychains, badges, stickers, acrylic stands, and more. Below is everything you need to know about how and where we ship.

 

 

 

🌍 Where We Ship

 


We currently ship to the following countries:

 

  • United States 🇺🇸

  • Canada 🇨🇦

  • United Kingdom 🇬🇧

  • Australia 🇦🇺

  • New Zealand 🇳🇿

 


📦 Please note: We do not currently ship to other countries or regions outside of this list.

 

 

 

🛠 Production Time

 


All Picsqueen products are made to order after you place your order. Production time varies by item:

 

  • Photocards (e.g. 7-Color Glossy): Ships within 72 hours

  • Other items (badges, keychains, stickers, acrylics, etc.): Ship within 4–7 business days

 


We aim to start production on the same day the order is placed, depending on order volume.

 

 

 

🚚 Estimated Delivery Time (After Production)

 


Once your order ships, estimated delivery time is:

 

  • United States & Canada: 8–12 calendar days

  • United Kingdom / Australia / New Zealand: 12–18 calendar days

 


📌 If your order is for a concert or special event, we strongly recommend ordering at least 15 calendar days in advance.

 

 

 

💰 Shipping Rates & Free Shipping

 

 

  • Shipping fees are based on your location and order weight

  • Free shipping applies automatically to qualifying orders (e.g. over $19.99 in the U.S.)

  • Final shipping costs are shown at checkout — no hidden charges

 

 

 

 

✅ No Customs Duties – Prepaid Worldwide

 


We prepay all customs duties and taxes.

You will not be charged anything extra at delivery — what you pay at checkout is all you pay.

 

 

 

📦 Order Tracking

 


Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

You can also check your status anytime at:

👉 https://www.picsqueen.com/apps/17TRACK 

 

 

 

📉 Lost or Damaged Packages

 


We take full responsibility for any packages that are lost or damaged during shipping.

Just contact us — we’ll offer a free replacement or full refund depending on your preference.

 

 

 

💬 Need Help?

 


We’re happy to help with anything you need.

📧 support@picsqueen.com

📱 WhatsApp: +1 (425) 472-8160

🎵 TikTok: @picsqueen_us

📷 Instagram: @picsqueen_official

 

 

Picsqueen — Your KPOP moments, beautifully made.