Collapsible content

Howlong does the campaign last?

The campaign runs from now until Oct 15, 24:00 (Los Angeles time, equivalent to Oct 16, 15:00 Beijing time).

Underwhat conditions will I receive compensation?

If you place your order before Oct 15, 24:00 (Los Angeles time) but by Oct 31, 24:00 (Los Angeles time) your package is not marked Delivered, you will be eligible for compensation.

👉 Rest assured, every eligible case will be honored with compensation.

Whatsituations are excluded from compensation?

  • Incomplete or incorrect address
  • Missed recipient
  • Customer refusal or address change
  • Delivery failure caused by customer
  • Remote area/island delays
  • Force majeure (severe weather, natural disasters, strikes, government restrictions, etc.)

Whatare the scope, form, and rules of compensation?

  • Scope:Applies only to orders shipped to the US, Canada, and the UK.
  • Form:No-minimum coupon (site use only, cannot be exchanged for cash).
  • Amount rule: Rounded up to the nearest whole dollar (e.g. $50.01 → $51).
  • Usage:Issued within 72h after verification, valid for 30 days.
  • Shipping note: Orders below $19.9 (free shipping threshold) must still pay delivery fees.
  • Application: Compensation is not automatic. Customers must contact us directly:
  • 📧 Email: support@picsqueen.com
  • 📱 WhatsApp: +1 (425) 472-8160
  • Final interpretation belongs to Picsqueen.