Matte Photocard

Dear Brittania,

Thank you for taking the time to share your feedback on the Matte Photocard. We genuinely value the real experience of every customer.

We completely understand the situation you mentioned regarding 'some cards appearing darker.' This occurs because printed matter presents images through ink on a physical medium (such as paper), whereas electronic screens emit their own light. There is a fundamental difference in how colors are produced between the two. In particular, matte materials absorb some light on the surface. Compared to a screen, the overall visual impression is often more subdued, with higher contrast, and may also feel slightly darker. This is a normal physical characteristic of this type of material and printing process, designed to ensure the colors remain durable and pleasant to look at over time.

For this reason, we strongly recommend that you:
When placing an order, try to calibrate the colors of your images on the screen under even, natural light as much as possible.
Alternatively, you can inform us of your specific preference regarding color brightness/darkness in the 'Order Notes' (for example: 'Hope the overall look is brighter'). Our designers will do their best to make subtle adjustments before production based on your request.

Although we cannot change the laws of physics, we are always committed to achieving the best results within the limits of our craft. We apologize that the product did not fully meet your color expectations this time. We have recorded your feedback as a reference for our continuous efforts to optimize our color management process.

If you have further questions or wish to communicate in more detail about a specific order, please feel free to contact us at service@picsqueen.com.

Thank you again for your feedback, which helps us continually improve.

Hello Sarah,

We're so glad to read that you 'love them'! Thank you for your kind words about the matte photocards.

'Came out so good, fast, and good quality'—thank you for summarizing your experience with these points; it makes our attention to detail feel truly meaningful. It's an honor for us to have created photocards that you're happy with.

We look forward to creating for you again soon!

Thank you for sharing your feedback. You’re right that each finish has its own characteristics. Glossy tends to look brighter and makes colors appear more vibrant, while Matte gives a softer, more subdued look. The printing process itself is the same—the different finishes simply present the colors differently.

You can also compare the other finishes included in your freebie pack to see which effect you prefer. One worth paying particular attention to is our Ultra series, which offers the strongest color presentation among our finishes.

We hope this helps you find the finish that works best for your future prints.

Thank you for your review! We’re happy your order arrived sooner than expected and in great condition. We also appreciate you mentioning the protective cases—we hope they keep your photocards safe long after they arrive. Enjoy your collection!

Thank you for your review and for sharing a photo! We’re happy to hear you were pleased with the quality and that everything arrived smoothly. We hope you enjoy your BTS photocards, and we’d love to create more for you again.